Connecting your support tools
Watari connects to your inbound support platforms and delivers bug reports and feature requests to your outbound notification channels.
Inbound (Support Platforms)
These platforms send support ticket data to Watari for signal extraction (bugs and feature requests).
Zendesk
Connect via OAuth using your Zendesk subdomain. Watari registers a webhook on your account to receive ticket events automatically — either on ticket creation or when a configured tag is applied.
Intercom
Connect via OAuth — no redirect URI configuration required (set in your Intercom app settings). New conversations and conversation updates are delivered via Intercom webhooks.
Freshdesk Coming soon
Freshdesk support is planned for a post-launch release. Join the waitlist by contacting support@bttrsignal.com.
Outbound (Notifications)
Configure where bugs and feature requests are delivered once extracted from support tickets.
Slack
Connect your Slack workspace and select a channel for bug and feature request notifications. Messages are formatted as Block Kit cards with severity, summary, and a link to the full report.
Linear
Connect Linear and configure team and project mappings. Each extracted signal creates a Linear issue — bugs get a Bug type label, feature requests get a Feature Request label — with title, description, and reproduction steps.
Jira
Connect your Jira Cloud instance and select a project. Bugs become Jira Bug issues; feature requests become Jira Story issues. Both use Atlassian Document Format descriptions with structured reproduction steps.
Code Coming soon — Connect plan
GitHub repository indexing and bug-to-code mapping are available on the Connect plan. Watari uses Tree-sitter and pgvector to map extracted bugs to the exact code locations responsible.