Disconnecting and data handling
What happens when you disconnect an integration — token revocation, retention windows, and full deletion.
TL;DR
Disconnecting and data handling
What Watari keeps, what it removes, and how long each thing lives.
Disconnecting an integration
Go to Settings → Integrations, find the provider you want to disconnect, and click Disconnect. What happens immediately:
- Watari revokes the access token on its side. The token is deleted from the database.
- Where the provider supports it, Watari makes a revocation call to the provider: GitHub App uninstall sends Watari a webhook that terminates access; Slack tokens are actively revoked; Zendesk and Intercom webhooks are deregistered.
- No new tickets flow in from the disconnected support tool. No new posts are made to the disconnected routing destination.
For GitHub specifically, uninstalling the App from your GitHub organization settings is the authoritative revocation — not the Watari disconnect button. If you disconnect from Watari but leave the App installed on GitHub, Watari's App credentials technically remain valid until GitHub removes the installation. For a clean revocation, do both.
What stays after disconnect
Disconnecting an integration does not delete your Watari data:
- All bugs, RCAs, and draft PRs remain in the Watari dashboard.
- The ticket and bug history remains searchable and downloadable from
/tickets. - Repository indexes are kept warm for 30 days after the GitHub App is disconnected. If you reconnect within that window, indexing resumes incrementally — you don't pay the cost of a full reindex.
After 30 days, the repository index is purged. Bug records and RCAs that reference those code locations are still accessible; only the index itself (the searchable code representation) is removed.
Full account deletion
To delete your workspace, request deletion from Settings → Billing or contact us. You can also email support@watari.ai from the account owner's address.
What deletion covers:
- All bugs, RCAs, PR drafts, and linked ticket records.
- All repository indexes and code-location records.
- All OAuth tokens and integration credentials.
- All uploaded attachments.
- Your organization record, team member records, and billing history (see invoice retention below).
Deletion is processed within 30 days of the confirmed request per GDPR and DPDP timelines.
Account deletion is permanent. There is no soft-delete window and no undo. Export your data before requesting deletion if you need a record.
Data retention windows
| Data | Retention |
|---|---|
| Active workspace data | Retained indefinitely while subscription is active |
| Repository index after disconnect | 30 days from disconnect, then purged |
| Full workspace after deletion request | 30 days from confirmed request, then fully purged |
| Webhook delivery logs | 90 days |
| Billing invoices | 7 years (statutory requirement) |
Data export
Bug list export. From /tickets, use the Export CSV action to download your Mapped Bug list with titles, severities, statuses, and billing dates.
Full account export. A full structured export of all your workspace data — bugs, RCAs, ticket associations, PR links — is available on request. Email support@watari.ai or use /contact. We process export requests within 5 business days.
Next: Workspace and team — invite teammates, assign roles, and enroll in MFA — inviting teammates, managing roles, and enrolling in MFA.