Workspace and team
Invite teammates, assign roles, enroll in MFA, and manage your profile.
TL;DR
Workspace and team
Settings for managing who has access to your Watari workspace and how each person's account is secured.
Inviting teammates
Go to Settings → Team and click Invite Member.
Enter the invitee's email address and choose their role — Admin or Member.
Click Send Invitation. The invitee receives an email with a link to accept the invite. The link is valid for 7 days.
If the invitee is new to Watari, they create their account when they click the link. If they already have a Watari account, they're added to your workspace automatically.
Roles
Watari has three roles: Owner, Admin, and Member.
| Permission | Owner | Admin | Member |
|---|---|---|---|
| View tickets, bugs, RCAs, and PRs | Yes | Yes | Yes |
| Edit bug fields and mark mismapped | Yes | Yes | Yes |
| Manage integrations | Yes | Yes | No |
| Invite and remove team members | Yes | Yes | No |
| Change member roles | Yes | Yes | No |
| Manage billing and overage cap | Yes | Yes | No |
| Cancel subscription | Yes | No | No |
| Admin-only notification events (pipeline failures, usage warnings, billing) | Yes | Yes | No |
Every workspace has exactly one Owner — the person who created it. The Owner role cannot be transferred or removed. Admins and Members can be removed by the Owner or any Admin.
Removing a member also revokes any OAuth integrations they personally authorized. If that member was the only person who connected Zendesk, Intercom, or Slack, the workspace loses that integration on their removal. Reconnect with a different admin account first before removing the member who owns the integration.
Two-factor authentication (MFA)
Each team member manages their own MFA enrollment. Admins should enroll — it's strongly recommended.
Go to Settings → Security.
Click Add authenticator app.
Scan the QR code with an authenticator app — 1Password, Google Authenticator, Authy, or any TOTP-compatible app.
Enter the 6-digit code to confirm enrollment.
After enrollment, Watari prompts for the 6-digit code on every sign-in. You can have multiple authenticators enrolled — useful if you use more than one device.
Lost access to your authenticator? Email support@watari.ai from the address registered on your account. We verify your identity and remove the factor manually. Self-service MFA reset is not available — recovery requires a support ticket.
Profile
Update your display name, email address, and avatar at Settings → Profile. Your display name appears on the team members list and on any activity attributable to your account (mismapped filings, RCA approvals).
Switching workspaces
If your Watari account belongs to more than one workspace — for example, a client workspace and your own — use the workspace selector in the top-left of the dashboard to switch. Each workspace has completely separate data, integrations, and billing.
Next: AI behavior controls — extraction language, confidence threshold, and CI verify-loop — tune extraction language, confidence threshold, and the CI verify-loop.