Microsoft Teams app

The Watari app for Microsoft Teams posts one card per issue in a channel your team already reads, keeps that card up to date as the issue moves, and lets your team act on it from Teams: answer Watari's question, start a draft fix, add detail and try again, or send the customer update.

Everything here is bundled. Cards and buttons never add to your Mapped Issue count.

Get helpCopy Anchor Link

What it does for your teamCopy Anchor Link

• One card per issue, kept up to date. Watari posts a card when an issue arrives and changes that same card as the issue moves, so the channel reads one card per issue, not a stream of updates.
• Your team hears when it is your move. Each change is also said as a reply under the card. A reply brings the card back to the bottom of the channel and tells the people following it, so a step like "Your move · Update the customer" reaches you even when the card was posted days ago. Steps Watari takes on its own stay quiet.
• The step is done where you read it. Buttons on the card open a short form in Teams, shown only to the person who pressed.

Add Watari to a team and connect itCopy Anchor Link

Connecting always starts in Teams. Only someone in the team can show that the team is theirs, so there is no way to start from Watari.

When the team is connected, every owner and admin of the workspace is told, in Watari and by email, and Watari posts one line in the team's General channel saying which workspace it is connected to and who connected it.

If your organization has to allow Watari firstCopy Anchor Link

Some organizations do not let people sign in to new apps with their Microsoft work account. Then Sign in with Microsoft stops and Watari says your organization has to allow Watari first. A Microsoft administrator of your organization approves Watari once, and after that everyone signs in normally. Watari asks only for your name and your account's identity, nothing in your mail, files or chats.

One team per workspaceCopy Anchor Link

A workspace posts to one Teams team, and a Teams team belongs to one workspace. To move cards to another team, disconnect the current one first, then press Connect to Watari in the other team.

To move cards to another channel of the same team, an owner or admin presses Configure on the Microsoft Teams app card and chooses another.

Private and shared channelsCopy Anchor Link

Watari posts in standard, private and shared channels. For a private or shared channel, add Watari to the channel first, because Teams does not let an app post there until it is added to that channel:

1. In Teams, open the channel's menu and choose Manage channel.
2. Open Apps and add Watari.
3. Back in Watari, press Send test in the dialog.

Until then Watari says it can't post to that channel, and the Microsoft Teams app card says the same with these steps.

What a card showsCopy Anchor Link

Each card says:

• Whose move it is and the next step, on the first line: "Your move · Review the fix", "Your move · Watari asks", "Watari's move · Looking for the cause".
• The issue, linked to its page in Watari, with one sentence on where it stands.
• Who reported it and where, the severity, and how many customers have reported it.
• A short quote: the customer's own words, or Watari's question when it is waiting on your team.
• The button for the next step, and Open in Watari beside it.

When the issue is done, the card shrinks to one line and its buttons go away.

Act from the cardCopy Anchor Link

Buttons on Teams cards are rolling out with the app. Each one opens a short form in Teams that only you see:

Actions you need less often, Skip and Fix was wrong, sit in the card's ... menu.

Each button acts on the step its card showed. If the issue has moved on since, Teams tells you it is already handled and the card catches up. After you act, the card changes for everyone in the channel and says what happened.

Watari checks your role in the workspace when you press, the same way it does in Watari. The roles are described in Settings → Team.

Link your Microsoft account the first timeCopy Anchor Link

The first time you press a button, Watari does not yet know which Watari member you are, so the form gives you a one-time link instead:

1. Open the link. It works once, for 15 minutes.
2. Sign in to Watari as yourself. You must be a member of the workspace the team is connected to.
3. Press Sign in with Microsoft and sign in with the Microsoft work account you pressed the button with.
4. The page says your Teams account is linked. Press Go back to Teams and press the button again.

Both sign-ins must be your own, so a link forwarded to someone else links nothing. From then on, buttons in that team act as you.

Ask Watari in TeamsCopy Anchor Link

Mention Watari in the team with help to see where this team stands and what the buttons do. Watari answers hi, hello and help, and never repeats what you wrote.

DisconnectCopy Anchor Link

Only an owner or admin of the connected workspace can disconnect. On the Microsoft Teams app card in Settings → Connected tools, press Configure, then Disconnect. Watari stops posting, forgets the channel and every linked Microsoft account for that workspace, and tells every owner and admin, in Watari and by email.

Disconnecting does not remove the app from your team. To remove it, remove Watari from the team in Teams. Removing the app in Teams also disconnects the team, and whoever adds it again connects it again from a new welcome message.

Use a Teams workflow insteadCopy Anchor Link

If the app is not available to you yet, connect Teams with a workflow you build in a channel from Microsoft's own template, then paste its address into Settings → Connected tools. It needs no app and nothing for a Teams administrator to approve. The steps are on Routing and notifications, under the Microsoft Teams tab.

A workflow posts the same cards with links instead of buttons, and it cannot change a card it already posted, so it posts a new card when an issue becomes your move. When the Watari app is connected and has a channel, cards come from the app only, so your team reads one card per issue. The Microsoft Teams card in Settings → Connected tools then reads Not in use, because nothing is sent through the workflow; you can disconnect it from its Configure dialog.

LimitsCopy Anchor Link

• One channel. Watari posts in one channel you choose, in one team. It can be a standard, private or shared channel; add Watari to a private or shared one first.
• One team per workspace, and one workspace per team.