Invoices, credits, and caps
How hard caps work, how the 7-day mismapped-credit window works, and how to download your invoices.
The billing mechanics that matter after your subscription is running: where to find invoices, how credits work, and what happens when you hit your limit.
Where to find invoices
Go to Settings → Billing. Once you have a paid subscription, your invoices appear under Invoices, the last of the page's three groups (Your plan, This month, Invoices). Owners and admins see invoices; members see the plan and who to ask. Each invoice shows:
- Billing period (start and end dates)
- Plan tier and base subscription amount
- Mapped Issue count for the period
- Overage line (if any Mapped Issues were billed above your included quota)
- Credits applied (from mismapped claims or other adjustments)
- Tax line (18% GST for INR billing; no sales tax for USD)
- Total amount and payment status
Click Download PDF on an invoice row (or Open invoice for one Razorpay hosts). The PDF includes your billing address, GSTIN if applicable, and a line-itemized breakdown.
What an invoice includes
| Line item | When it appears |
|---|---|
| Base subscription | Every invoice |
| Mapped Issue overage | When your usage exceeded the included quota and you had an overage cap set above the included count |
| Credits | When mismapped credits from a previous cycle are being applied |
| GST (18%) | INR billing only |
Bundled actions (draft fixes, follow-up fixes, customer updates, Slack and Microsoft Teams notifications, tracker sync) never appear on an invoice. They are included in the base subscription at every tier.
Mismapped credit window
When a Mapped Issue was billed but the code mapping was wrong, you can flag it from the issue page. The credit window is 7 days from the issue's billing date (the moment it qualified as a Mapped Issue).
The 7-day window is counted from the issue's billing date (the moment it qualified as a Mapped Issue), not from the ticket arrival date or the date you noticed the mapping error. After 7 days the issue can no longer be reported as wrong, and the issue page says so where the button was. This is a deliberate policy, not a technical limitation.
Where the credit lands
It depends on whether that Mapped Issue has already been charged:
- Billed in the cycle you are in now: your usage count for this cycle drops by one, so the overage this cycle bills is lower. Nothing appears as a separate credit, because nothing has been charged yet.
- Billed in a cycle already invoiced: the credit is carried to your next invoice, where it appears as a Mismapped credit line and reduces the amount charged. It is priced at the overage rate you actually paid on the invoice that charged it.
- Billed inside your included quota: nothing extra was charged for it, so there is nothing to credit. The claim is still recorded, and it still counts toward how we measure mapping accuracy.
Credits are applied against overage, never against your plan fee, so a credit larger than a given invoice's overage carries forward to the next one. Your Settings -> Billing page shows the amount waiting on your next invoice.
To file a mismapped claim:
Open the issue page from /issues.
Under Where it happens, click Report Mismapped. You'll see this button only while the credit window is open (within 7 days of the issue's billing date). After that, the same place says the window has passed instead of showing the button.
Select the reason: wrong file, wrong function, not a bug, duplicate, or other. Optionally add a note.
Submit. The bug is marked mismapped, your Mapped Issue usage counter for the current period decrements, and a credit is queued.
Where the credit goes. Credits apply to your next invoice. Watari does not issue retroactive refunds through the payment processor, credits always apply to the next billing cycle. You'll see the credit as a line item on that invoice.
Self-serve credit limit. Credits up to 10% of your plan's included quota per billing cycle are processed automatically. Claims above that threshold are reviewed by the Watari team. You receive a confirmation and we follow up within 2 business days.
Hard cap behavior
When your Mapped Issue count for the cycle reaches your effective cap, Watari pauses ticket processing. In-flight pipelines (bugs already being mapped, PRs already open) complete normally. New tickets entering the queue receive a "paused, over allowance" status and are held until the next cycle.
When processing is paused:
- An in-app banner appears on the dashboard.
- Your billing admin receives an email notification.
- Processing resumes automatically at the start of the next billing cycle.
- Or you can raise your overage cap immediately to resume without waiting, see below.
Overage cap
By default, Watari pauses at your plan's included Mapped Issue count. You will not receive overage charges unless you explicitly raise the cap.
The charge never goes past your cap. Anything Watari processes after you reach it is not charged.
From Settings → Billing, under This month, choose what happens when you reach your included Mapped Issues:
- Pause new work at your included count (the default). Nothing extra appears on your invoice. Reports keep arriving and wait until the next billing month.
- Keep going, up to your plan maximum, at your plan's rate for each Mapped Issue past the included count.
- Set a different limit: stop at any number between your included count and your plan maximum.
Click Save. Owners and admins can change this choice.
| Plan | Included | Max overage cap | Per-bug overage rate |
|---|---|---|---|
| Starter | 20 | 50 | $25 |
| Growth | 60 | 150 | $20 |
| Scale | 150 | 400 | $15 |
| Enterprise | Custom | Custom | Custom |
Overage rates are shown in USD. Organizations that bill in INR are charged the INR equivalent, see Currency change below.
On Enterprise, Mapped Issue volume and rate are set by your contract. Talk to sales to discuss Enterprise terms.
Currency change
Your billing currency is determined at your first checkout (India + GSTIN → INR; all other billing addresses → USD) and is locked afterward. Switching currency requires creating a new subscription. Contact us at /contact if your tax residency has changed.
Need more help? Visit /contact to reach the Watari team.