Plans and pricing

Watari bills on a single unit (the Mapped Issue) and bundles everything else into the subscription. A Mapped Issue is a bug, or a code-actionable feature request, mapped to code in your repository: see The Mapped Issue meter.

TiersCopy Anchor Link

Annual plans (Starter, Growth, Scale) are available at the equivalent of 10 monthly payments, two months free.

EnterpriseCopy Anchor Link

Enterprise is sales-led: there is no self-serve checkout. Contracts start at $24,000 a year (₹20,00,000 for India-billed customers), with the volume and rate set in your contract. It includes everything in Scale, plus:

• Custom Mapped Issue volume and rate, agreed in your contract
• Unlimited connected repositories
• Annual contract, paid by invoice
• DPA and security review support
• Shared Slack channel with the founders
• Hands-on onboarding

Talk to sales to start. Once the contract is signed, the Watari team moves your existing workspace onto Enterprise, so nothing you have connected needs to be set up again.

Connected repositoriesCopy Anchor Link

Each plan sets how many repositories you can have connected at once. Any plan above one repository also gets cross-repository pull requests: a bug whose cause spans services produces a coordinated draft PR in each repository it maps to.

If you downgrade to a plan that cannot hold everything you have connected, Watari asks you to choose which repositories to keep. The rest are deactivated rather than deleted, and reactivate as soon as you move back up.

Currency routingCopy Anchor Link

Watari bills in one of two currencies, determined at checkout:

• INR: if your organization's billing address is in India and you provide a valid GSTIN (GST registration number) during checkout. INR prices include 18% GST.
• USD: all other organizations.

The routing rule is structural. There is no UI toggle to choose your currency, the checkout enforces it based on your billing address and GSTIN. This prevents arbitrage (an overseas customer requesting the INR price).

The pricing page may display INR or USD by default based on your approximate location, but the actual checkout currency is always determined by your billing address, not by what the pricing page showed you.

Once your first subscription is created, the billing currency for your organization is locked. To change currency, contact support, currency changes require a new subscription.

What is included on every tierCopy Anchor Link

Every paid plan includes, at no additional charge:

• Unlimited draft PR generation for Mapped Issues
• Unlimited PR iteration rounds triggered by review comments or CI failures
• Unlimited RCA generation and publish
• Sync to Slack, Microsoft Teams, Linear, Jira, and GitHub Issues for every bug
• The full Watari dashboard: Tickets, Codebase, Settings, Billing
• All integrations (GitHub, Zendesk, Intercom, Freshdesk, Slack, Microsoft Teams, Linear, Jira)
• 80% and 100% spend alert emails (Growth and above; configurable threshold on Starter)
• Mismapped credit handling: a 7-day window to flag wrong mappings

Tiers differ on: Mapped Issue allowance per billing cycle, overage availability, overage rate, how many repositories you can connect, team size, and (on Enterprise) a contract with custom volume and rate, plus a shared Slack channel with the founders.

Hard caps and overageCopy Anchor Link

By default, Watari pauses ticket processing when you reach your plan's included Mapped Issue count. You will not receive a surprise overage charge unless you explicitly opt in.

From Settings → Billing, under This month, an owner or admin can raise your overage limit (Keep going, up to your plan maximum, or Set a different limit), the maximum number of additional Mapped Issues you are willing to be charged for in a given cycle. Setting an overage limit enables processing to continue past the included count, up to the ceiling you set. Watari stops again when it reaches that ceiling.

Plan-specific behavior:

• Starter: default pause at 20. Raise the limit up to 50 ($25 per additional Mapped Issue).
• Growth: default pause at 60. Raise the limit up to 150 ($20 per additional Mapped Issue).
• Scale: default pause at 150. Raise the limit up to 400 ($15 per additional Mapped Issue).
• Enterprise: Mapped Issue volume and rate are set by your contract.

When processing pauses, an in-app banner appears and your billing admin receives an email notification. Processing resumes automatically at the start of the next billing cycle, or immediately when you raise your overage limit.

Switching plansCopy Anchor Link

Upgrades take effect immediately: the new plan's Mapped Issue allowance and repository limit apply as soon as you confirm. You pay the new price from your next renewal. There is no extra charge for the rest of the current billing period, and no partial refund or credit for it either.

Downgrades take effect at the start of the next billing cycle. Your current plan and its limits stay in place until then, and the lower price starts at that renewal. If you are on an annual plan and downgrade before the year ends, the change takes effect at the next annual renewal.

Either way, the payment window asks you to authorise your card for the new plan. You are not charged the new price that day.

If you cancel, or schedule a downgrade, you can change your mind before the billing period ends: choose Keep next to your plan in Settings → Billing. Cancelling also cancels a scheduled downgrade.

To upgrade or downgrade, go to Settings → Billing and select Change plan. Owners and admins can change the plan; only the owner can change the payment card or cancel.

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Next: The Mapped Issue meter: qualification, idempotency, and mismapped credits for detail on qualification, idempotency, and mismapped credits. See Invoices, credits, and caps, mismapped credit window and overage cap configuration for how charges appear on your invoice.