Plans and pricing

Watari bills on a single unit — the Mapped Bug — and bundles everything else into the subscription.

Tiers

Enterprise is available for organizations that need a custom Mapped Bug volume, a dedicated success engineer, or contractual commitments beyond the standard terms. Contact sales for Enterprise pricing.

Annual plans (Starter, Growth, Scale) are available at the equivalent of 10 monthly payments — two months free. Design Partner is monthly only.

Currency routing

Watari bills in one of two currencies, determined at checkout:

• INR — if your organization's billing address is in India and you provide a valid GSTIN (GST registration number) during checkout. INR prices include 18% GST.
• USD — all other organizations.

The routing rule is structural. There is no UI toggle to choose your currency — the checkout enforces it based on your billing address and GSTIN. This prevents arbitrage (an overseas customer requesting the INR price).

The pricing page may display INR or USD by default based on your approximate location, but the actual checkout currency is always determined by your billing address, not by what the pricing page showed you.

Once your first subscription is created, the billing currency for your organization is locked. To change currency, contact support — currency changes require a new subscription.

What is included on every tier

Every paid plan includes, at no additional charge:

• Unlimited draft PR generation for Mapped Bugs
• Unlimited PR iteration rounds triggered by review comments or CI failures
• Unlimited RCA generation and publish
• Sync to Slack, Linear, Jira, and GitHub Issues for every bug
• The full Watari dashboard — Tickets, Codebase, Settings, Billing
• All integrations (GitHub, Zendesk, Intercom, Slack, Linear, Jira)
• 80% and 100% spend alert emails (Growth and above; configurable threshold on Starter)
• Mismapped credit handling — a 7-day window to flag wrong mappings

Tiers differ on: Mapped Bug allowance per billing cycle, overage availability, overage rate, team size, and (on Design Partner and Enterprise) direct access to the founders and success team.

Hard caps and overage

By default, Watari pauses ticket processing when you reach your plan's included Mapped Bug count. You will not receive a surprise overage charge unless you explicitly opt in.

From Settings → Billing, you can raise your overage limit — the maximum number of additional Mapped Bugs you are willing to be charged for in a given cycle. Setting an overage limit enables processing to continue past the included count, up to the ceiling you set. Watari stops again when it reaches that ceiling.

Plan-specific behavior:

• Starter — default pause at 20. Raise the limit up to 50 ($25 / ₹2,000 per additional bug).
• Growth — default pause at 60. Raise the limit up to 150 ($20 / ₹1,700 per additional bug).
• Scale — default pause at 150. Raise the limit up to 400 ($15 / ₹1,250 per additional bug).
• Design Partner — hard cap at 30, no overage available. The overage control is not shown on this plan.
• Enterprise — uncapped by contract. Custom limits apply.

When processing pauses, an in-app banner appears and your billing admin receives an email notification. Processing resumes automatically at the start of the next billing cycle, or immediately when you raise your overage limit.

Switching plans

Upgrades take effect immediately — your new Mapped Bug allowance is available as soon as the checkout completes.

Downgrades take effect at the start of the next billing cycle. Your current allowance remains in place until then. If you are on an annual plan and downgrade before the year ends, the change takes effect at the next annual renewal.

To upgrade or downgrade, go to Settings → Billing and select Change plan.

Next: The Mapped Bug meter — qualification, idempotency, and mismapped credits for detail on qualification, idempotency, and mismapped credits. See Invoices, credits, and caps — mismapped credit window and overage cap configuration for how charges appear on your invoice.