Watari
The Watari team. Writing about how Watari converts customer support tickets into mapped bug reports, draft pull requests, and customer-facing root-cause analyses.
Watari converts customer support tickets from Zendesk and Intercom into structured bug reports, maps each bug to a specific file and function in your GitHub repository, drafts a pull request for the fix, and publishes a customer-facing root-cause analysis after production confirms the deploy.
Watari maps each extracted bug to a specific file and function in your GitHub repository by chunking your code with tree-sitter, embedding every chunk with OpenAI text-embedding-3-small, indexing the embeddings in pgvector, and reranking the top-K candidates with Claude before opening a draft pull request.
Watari bills exactly one event — the Mapped Bug, a customer support bug that has been extracted and mapped to a specific file and function with high confidence. Draft pull requests, customer-facing root-cause analyses, and sync to Slack, Linear, Jira, and GitHub Issues are bundled into the subscription and never increment the meter.