Small tools for the handoff between support and engineering
A ticket that reaches engineering without the detail it needs comes straight back, and the customer waits while it does. These help with both ends of that: the report going in and the explanation going out.
No sign-up. Nothing you type leaves your browser.
Bug report template builder
For support teams whose tickets keep coming back with questions. Fill in nine fields and copy a report engineering can act on, as plain text, Markdown or Jira markup.
Customer-facing RCA generator
For the person who has to tell a customer what went wrong. Build the letter from five parts and see which phrases tend to cost trust before you send it.
When a support ticket reports a bug, your engineers get a drafted fix.
Connect your help desk or your issue tracker, then GitHub or Azure DevOps. Watari maps each bug to the exact file and function in your code and drafts the fix as a pull request your CI checks.
14 days free. No card. Cancel any time.