From your help desk to your tracker, with the code found
Pick the tools you already use. Each page shows what is filed, how to set it up, and what Watari does not do. No help desk? Start from your issue tracker.
From Zendesk
About the connection itself: Watari for Zendesk, or our listing on the Zendesk Marketplace.
Zendesk to Jira
Escalated Zendesk tickets arrive in Jira as bug reports that name the code.
Zendesk to Linear
Escalated Zendesk tickets arrive in Linear as bug reports that name the code.
Zendesk to GitHub Issues
Escalated Zendesk tickets arrive in GitHub Issues as bug reports that name the code.
Zendesk to Azure Boards
Escalated Zendesk tickets arrive in Azure Boards as bug reports that name the code.
From Intercom
About the connection itself: Watari for Intercom, or our listing on the Intercom App Store.
Intercom to Jira
Escalated Intercom conversations arrive in Jira as bug reports that name the code.
Intercom to Linear
Escalated Intercom conversations arrive in Linear as bug reports that name the code.
Intercom to GitHub Issues
Escalated Intercom conversations arrive in GitHub Issues as bug reports that name the code.
Intercom to Azure Boards
Escalated Intercom conversations arrive in Azure Boards as bug reports that name the code.
From Freshdesk
About the connection itself: Watari for Freshdesk.
Freshdesk to Jira
Escalated Freshdesk tickets arrive in Jira as bug reports that name the code.
Freshdesk to Linear
Escalated Freshdesk tickets arrive in Linear as bug reports that name the code.
Freshdesk to GitHub Issues
Escalated Freshdesk tickets arrive in GitHub Issues as bug reports that name the code.
Freshdesk to Azure Boards
Escalated Freshdesk tickets arrive in Azure Boards as bug reports that name the code.
From your issue tracker
No help desk? If your team logs customer problems in its tracker, hand Watari the issue there and it comes back with the code found and a draft fix.
Jira
Label, mention or assign a Jira issue and it comes back with the code found and a draft fix.
Linear
Delegate a Linear issue to Watari and it comes back with the code found and a draft fix.
GitHub Issues
Label a GitHub issue or mention @watariai and it comes back with the code found and a draft fix.
Azure Boards
Mention @watariai on a work item and it comes back with the code found and a draft fix.
When a support ticket reports a bug, your engineers get a drafted fix.
Connect your help desk or your issue tracker, then GitHub or Azure DevOps. Watari maps each bug to the exact file and function in your code and drafts the fix as a pull request your CI checks.
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