Privacy Policy

Information We Collect

Watari collects information you provide directly, including your name, email address, and organization details when you create an account. We also receive support ticket data and conversation threads from your connected support platforms (Zendesk, Intercom) via webhook integrations, which we process to extract bug reports and feature requests.

How We Use Your Information

We use your information to provide and improve the Watari service, including extracting bug reports and feature requests from your support tickets using AI and delivering structured reports to your engineering tools. We do not sell your data to third parties or use it to train AI models without your explicit consent.

Data Storage and Security

Your data is stored on Supabase-managed infrastructure with row-level security policies ensuring strict multi-tenant isolation — your organization's data is never accessible to other organizations. Integration credentials are encrypted at rest using AES-256-GCM before storage.

Support ticket data is processed and may be retained for the duration of your subscription to support audit and historical review. You may request deletion of your data at any time by contacting us.

Third-Party Services

Watari uses the following third-party services to operate: Anthropic Claude for AI extraction, Razorpay for billing, and Inngest for background job processing. Each provider has their own privacy policy and data handling practices.

When you connect integrations such as Zendesk, Intercom, Slack, Linear, or Jira, we access only the scopes necessary for the integration to function. OAuth tokens are encrypted before storage.

Your Rights

You have the right to access, correct, and delete your personal data held by Watari. You may also request a copy of your data in a portable format. GDPR and CCPA rights are honored — contact us to make a request.

Organization owners may delete their account and all associated data from the billing settings page. Data deletion is processed within 30 days of request.

Contact Us

For privacy-related questions or data requests, contact us at support@bttrsignal.com.