Refund & Cancellation Policy

This page describes how refunds, credits, and cancellations work for Watari subscriptions. It supplements our Terms of Service; in case of conflict, the Terms govern.

1. Cancellation

You may cancel your subscription at any time from Settings → Billingin the Watari dashboard. Cancellation takes effect at the end of the current billing period — you retain access to paid features for the remainder of the term you have already paid for.

We do not automatically refund the unused portion of a current subscription period when you cancel. For pro-rata refunds in specific circumstances see §3.

2. Mismapped-Bug credit window

Watari charges per Mapped Bug— a bug extracted from a support ticket where the AI extraction confidence is ≥ 0.7 and at least one code-location mapping confidence is ≥ 0.7.

If you believe a billed Mapped Bug was misclassified (the extracted bug does not correspond to a real bug, or the code locations are not relevant), you may dispute the charge within 7 days of the date it was billed by clicking “Mark as Mismapped” from the bug detail page or by emailing support@watari.ai with the bug ID.

If we agree the classification was incorrect, we will issue a credit equal to the disputed charge against your next invoice. No cash refund will be issued to your card or bank account. Disputes raised after the 7-day window will not be accepted.

Credits issued under this section apply only against future invoices on the same Organisation and expire 12 months after issue if unused.

3. Refunds outside Mismapped-Bug credits

We may, at our discretion, issue refunds in the following circumstances:

• Material Service failure: if the Service fails to materially perform for an extended period and the failure is not remediated, we may issue a pro-rata refund of pre-paid fees for the unused, affected portion of the subscription. Contact support@watari.ai.
• Mistaken duplicate charge: if you are charged twice for the same billing period, we will refund the duplicate within 10 business days of confirmation.
• Statutory rights: nothing in this Policy limits or excludes any non-waivable refund or chargeback rights you may have under applicable consumer-protection law.

Cash refunds are processed through the original payment method. For Razorpay-billed customers, refunds typically settle in 5-7 business days for cards and 1-3 business days for UPI.

4. Annual subscriptions

Annual subscriptions are billed in advance for the full annual term. We do not issue automatic pro-rata refunds for mid-term cancellation of an annual plan; access continues until the end of the prepaid term and renewal is then declined.

You may downgrade an annual plan to monthly at renewal time. Upgrades mid-term are pro-rated and billed immediately.

5. Currency & tax handling

Refunds and credits are issued in the same currency in which the original charge was made. For Indian customers with a GSTIN on file, refunds are issued net of recoverable GST; the corresponding tax credit note is generated automatically and made available in the billing portal.

6. Free trial & design-partner tiers

Free-trial periods (where offered) are not invoiced and so are not refundable. Design-partner tier pricing is governed by the separately signed design-partner agreement, which prevails over this Policy.

7. Chargebacks & disputes

We ask that you raise refund disputes with us at support@watari.ai before initiating a chargeback with your card issuer or bank. We will respond within 5 business days. Chargebacks initiated without prior engagement may result in suspension of your account pending resolution.

8. Contact

For refund, credit, or billing questions, email support@watari.ai.