An example mapped issue

One ticket. From Maya’s checkout button to a customer RCA.

Synthetic walkthrough using anonymised customer data. Every surface below is a recreated slice of the real product UI, scroll through the five stops.

1 · Ingest

The ticket arrives in Zendesk.

Stage	Subject	Customer	Severity	Engineer	Cycle	Updated
Bug Extracted	verify-loop e2e failures: Greet output missing required phrase zendesk · Acme Robotics · 2m ago	Acme Robotics	High	PNPriya Nair	12m	13 days ago
PR Drafted	Checkout button hangs on Safari iOS 18 over $200 intercom · Northwind Trading · 5m ago	Northwind Trading	Critical	MCMaya Chen	34m	13 days ago
Merged	CSV export missing last 3 rows when row count > 1k zendesk · Globex · 8m ago	Globex	Medium	TRTom Ross	1h 12m	13 days ago
Deployed	Dark mode flickers between routes on Firefox intercom · Initech · 14m ago	Initech	Low	AMAnna Müller	2h 4m	13 days ago
RCA Published	Onboarding step 3 freezes after Google OAuth zendesk · Hooli · 22m ago	Hooli	High	RVRita Voss	3h 41m	13 days ago
Bug Extracted	PDF upload returns 404 over 5MB on the bulk path freshdesk · Cyberdyne Systems · 31m ago	Cyberdyne Systems	Medium	Unassigned	–	13 days ago
Classifying	Webhook signatures rejected by Stripe gateway intercom · Pied Piper · 42m ago	Pied Piper	High	Unassigned	–	13 days ago
Closed	Stale cache after settings update across tabs zendesk · Vandelay Imports · 1h ago	Vandelay Imports	Low	PNPriya Nair	4h 12m	13 days ago

2 · Extract

Vision reads the screenshot. The bug is structured.

Customer verbatim

🇺🇸en-USEnglish

Hey team, our cart on Safari 18 just keeps spinning when the total is over $200. I tried two different cards. Smaller carts (≤ $150) work fine and the Stripe sheet opens. We saw a single charge attempt in our dashboard but no confirmation back to the app. This is blocking our weekend sale, please advise ASAP. Browser: Safari 18.0 on iPhone 15 Cart total: $214.50

Checkout button hangs on Safari iOS 18. Smaller carts work, anything over $200 just spins.

3 · Map

The bug is paired with code.

Code Locations

#1High · 95%

src/greeter.tsgreet

greet() returns a string missing the required enterprise phrase

#2Med · 78%

src/intent.tsdetectIntent

intent classifier short-circuits on empty body, never reaches the greeter

4 · Draft + verify

A PR opens. CI agrees.

Draft PR ready for review

Branch:: watari/fix-verify-loop-e2e-fail-greet-output-89f4e027f
Files modified:: 1
Confidence:: 90%
Semantic check:: Not validated (your CI is the source of truth)
PR:: watari/verify-loop #1289

CI verify loop

passing

lint4.2s
typecheck18.7s
test46.1s
build2m12s

5 · Close

Production confirms. Maya hears back.

Deploy confirmed · production

deployment_status webhook fired at 10:01 UTC; RCA queued for publish.

10:01 UTC

Root-cause analysis

published

Checkout button hang on Safari 18: fix shipped

Hi Maya, the checkout button on Safari 18 was failing because of a null intent guard that misfired when cart totals crossed $200. We have shipped a fix to production at 10:01 UTC and your charge for #4928 is now reattempting automatically. No further action is needed on your end.

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