An example mapped bug

One ticket. From Maya’s checkout button to a customer RCA.

Synthetic walkthrough using anonymised customer data. Every surface below is a recreated slice of the real product UI — scroll through the five stops.

1 · Ingest

The ticket arrives in Zendesk.

StageSourceSubjectSeverityUpdated
Bug Extracted

verify-loop e2e failures: Greet output missing required phrase

zendesk · Acme Robotics · 2m ago

High13 days ago
PR Drafted

Checkout button hangs on Safari iOS 18 over $200

intercom · Northwind Trading · 5m ago

Critical13 days ago
Merged

CSV export missing last 3 rows when row count > 1k

zendesk · Globex · 8m ago

Medium13 days ago
Deployed

Dark mode flickers between routes on Firefox

intercom · Initech · 14m ago

Low13 days ago
RCA Published

Onboarding step 3 freezes after Google OAuth

zendesk · Hooli · 22m ago

High13 days ago
Bug Extracted

PDF upload returns 404 over 5MB on the bulk path

zendesk · Cyberdyne Systems · 31m ago

Medium13 days ago
Classifying

Webhook signatures rejected by Stripe gateway

intercom · Pied Piper · 42m ago

High13 days ago
Closed

Stale cache after settings update across tabs

zendesk · Vandelay Imports · 1h ago

Low13 days ago

2 · Extract

Vision reads the screenshot. The bug is structured.

Customer verbatim
🇺🇸en-USEnglish

Hey team — our cart on Safari 18 just keeps spinning when the total is over $200. I tried two different cards. Smaller carts (≤ $150) work fine and the Stripe sheet opens. We saw a single charge attempt in our dashboard but no confirmation back to the app. This is blocking our weekend sale — please advise ASAP. Browser: Safari 18.0 on iPhone 15 Cart total: $214.50

Checkout button hangs on Safari iOS 18. Smaller carts work, anything over $200 just spins.

3 · Map

The bug is paired with code.

Code Locations
#1High · 95%
src/greeter.tsgreet

greet() returns a string missing the required enterprise phrase

#2Med · 78%
src/intent.tsdetectIntent

intent classifier short-circuits on empty body, never reaches the greeter

4 · Draft + verify

A PR opens. CI agrees.

Draft PR ready for review
Branch:
watari/fix-verify-loop-e2e-fail-greet-output-89f4e027f
Files modified:
1
Confidence:
90%
Semantic check:
— Not validated (your CI is the source of truth)
PR:
watari/verify-loop #1289
CI verify loop
passing
  • lint4.2s
  • typecheck18.7s
  • test46.1s
  • build2m12s

5 · Close

Production confirms. Maya hears back.

Deploy confirmed · production

deployment_status webhook fired at 10:01 UTC; RCA queued for publish.

10:01 UTC
Root-cause analysis
published

Checkout button hang on Safari 18 — fix shipped

Hi Maya — the checkout button on Safari 18 was failing because of a null intent guard that misfired when cart totals crossed $200. We have shipped a fix to production at 10:01 UTC and your charge for #4928 is now reattempting automatically. No further action is needed on your end.

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