One ticket. From Maya’s checkout button to a customer RCA.

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Issues

3 need you. Watari is working on 2.

Your move3

You can do these

Checkout button hangs on Safari over $200Northwind Trading · Intercom · +2 more customersWatari asks10:44
Where do I change the invoice footer?Skyline Realty · Freshdesk #51807Send this answer11:41

Waiting on your engineers

Onboarding greeting is missing the required phraseAcme Robotics · Zendesk #48213Review the fix11:02

Watari's move2

Export to Excel drops the last columnFernwood Health · Zendesk #48240Drafting a fix12:29
Notification bell does nothing when tappedAcme Robotics · Zendesk #48251Looking for the cause12:41

Done this week1

Invoice PDF shows the wrong tax rateSkyline Realty · Freshdesk #51722Customer updatedMon

What the customer reported

Customer verbatim

🇺🇸en-USEnglish

Hey team, our cart on Safari 18 just keeps spinning when the total is over $200. I tried two different cards. Smaller carts (≤ $150) work fine and the Stripe sheet opens. We saw a single charge attempt in our dashboard but no confirmation back to the app. This is blocking our weekend sale, please advise ASAP. Browser: Safari 18.0 on iPhone 15 Cart total: $214.50

Checkout button hangs on Safari iOS 18. Smaller carts work, anything over $200 just spins.

Issue page

Onboarding greeting is missing the required phrase

Reported by Acme Robotics · Zendesk #48213

Your moveReview the fix

Watari drafted a fix. It is ready for an engineer to review.

Meanwhile, tell the customer

“We have found the cause and a fix is being reviewed by our engineers. We will update you once it ships.”

Customer update

Deploy confirmed · production

The fix is live as of 10:01 UTC. Customer update posted to the support ticket.

10:01 UTC

Customer update

published

Checkout button hang on Safari 18: fix shipped

Hi Maya, the checkout button on Safari 18 was failing because of a null intent guard that misfired when cart totals crossed $200. We have shipped a fix to production at 10:01 UTC and your charge for #4928 is now reattempting automatically. No further action is needed on your end.

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