Terms of Service

Acceptance of Terms

By creating an account or using Watari, you agree to these Terms of Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these terms. If you do not agree, do not use the service.

Description of Service

Watari is a B2B SaaS platform that processes support tickets from connected platforms (Zendesk, Intercom) to extract structured bug reports and feature requests using AI analysis. Reports are delivered to your configured engineering tools (Slack, Linear, Jira).

The service is provided on a subscription basis. Features vary by plan tier. Watari reserves the right to modify or discontinue features with reasonable notice.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@bttrsignal.com if you suspect unauthorized access.

Each organization is a separate tenant. Members may be invited by organization owners and administrators. You may not share account credentials across multiple organizations without separate subscriptions.

Acceptable Use

You may use Watari only for lawful business purposes and in compliance with all applicable laws, including data protection regulations governing the collection and processing of call recordings. You must obtain all necessary consents from call participants before submitting recordings to Watari.

You may not use Watari to process recordings you do not have the right to collect, to attempt to reverse-engineer the service, or to engage in any activity that disrupts or interferes with the platform.

Intellectual Property

Watari and its underlying technology are owned by Watari Inc. and protected by intellectual property law. You retain ownership of your data — call recordings, transcripts, and extracted bug reports and feature requests remain yours.

You grant Watari a limited license to process your data for the sole purpose of providing the service. We do not use your data to train AI models without your explicit consent.

Limitation of Liability

Watari is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Watari's liability for any claim arising from use of the service is limited to the amount paid in the three months preceding the claim.

Watari is not liable for any indirect, incidental, or consequential damages arising from your use of the service, including missed reports or incorrect AI extractions.

Regional Pricing

Watari offers region-specific pricing in different currencies, including US Dollars (USD) and Indian Rupees (INR). The applicable price and currency are determined by the billing country of your organization, which is inferred from your payment method and the location from which you access the service. Regional pricing reflects local market conditions and purchasing power, and is consistent with common practice among global SaaS providers.

You may not access regional pricing from a country in which your organization does not operate, including through the use of virtual private networks, proxies, or payment methods registered to a different country than the one where the organization is headquartered or primarily operates. Watari may review accounts where the apparent billing location materially diverges from the location where the service is consumed, and may require the organization to re-subscribe at the correct regional price, suspend the subscription, or terminate the account. Currency and pricing tier are locked at the time of subscription and do not automatically change when an organization travels or temporarily operates from a different region.

Termination

You may cancel your subscription at any time from the billing settings page. Your access continues until the end of the current billing period. Watari may terminate accounts that violate these terms with notice where reasonably possible.

Upon termination, your data will be retained for 30 days to allow export, then deleted. You may request immediate deletion by contacting support@bttrsignal.com.

Contact Us

For questions about these terms, contact us at support@bttrsignal.com.