Use case
Stop relaying screenshots between Zendesk and Slack. Watari maps every ticket to a file and function, drafts the PR, and writes the customer back when the deploy lands.
Most engineering teams burn 30–60 minutes per qualified bug ticket — re-reading the thread, reproducing the issue, finding the right file. Half of those tickets get triaged into the wrong queue. Watari collapses the handoff: one Mapped Bug, one PR, one RCA back to the customer.
Extract
Your support inbox is the loudest signal in the company, and most of it never leaves Zendesk. Watari turns every qualified ticket into a structured bug — severity scored, repro steps captured, the customer’s verbatim preserved untouched even in Hinglish or Spanglish. Webhook ingest, vision-aware extraction on every screenshot, against a strict schema.
Vision-aware
Screenshots and DevTools captures inform the bug, not just text.
Multi-channel intake
Zendesk + Intercom on day one.
Cluster dedup
Five customers reporting the same regression collapse to one canonical bug.
| Stage | Source | Subject | Customer | Severity | Engineer | Cycle | Updated | |
|---|---|---|---|---|---|---|---|---|
| Bug Extracted | verify-loop e2e failures: Greet output missing required phrase zendesk · Acme Robotics · 2m ago | Acme Robotics | High | OPOm Patel | 12m | 13 days ago | ||
| PR Drafted | Checkout button hangs on Safari iOS 18 over $200 intercom · Northwind Trading · 5m ago | Northwind Trading | Critical | MCMaya Chen | 34m | 13 days ago | ||
| Merged | CSV export missing last 3 rows when row count > 1k zendesk · Globex · 8m ago | Globex | Medium | TRTom Ross | 1h 12m | 13 days ago | ||
| Deployed | Dark mode flickers between routes on Firefox intercom · Initech · 14m ago | Initech | Low | AMAnna Müller | 2h 4m | 13 days ago | ||
| RCA Published | Onboarding step 3 freezes after Google OAuth zendesk · Hooli · 22m ago | Hooli | High | RVRita Voss | 3h 41m | 13 days ago | ||
| Bug Extracted | PDF upload returns 404 over 5MB on the bulk path zendesk · Cyberdyne Systems · 31m ago | Cyberdyne Systems | Medium | Unassigned | — | 13 days ago | ||
| Classifying | Webhook signatures rejected by Stripe gateway intercom · Pied Piper · 42m ago | Pied Piper | High | Unassigned | — | 13 days ago | ||
| Closed | Stale cache after settings update across tabs zendesk · Vandelay Imports · 1h ago | Vandelay Imports | Low | OPOm Patel | 4h 12m | 13 days ago |
Route
A ticket helps no one if it lands on the wrong reviewer. Watari reads your CODEOWNERS when you have one; when you don’t, the last 365 days of commits drive a synthesized owners list — exponential decay τ = 180 days, bots filtered, co-authors credited. One click promotes the synthesis to a real CODEOWNERS PR.
CODEOWNERS-aware
Existing rules drive reviewer selection.
Inferred CODEOWNERS
365-day commit decay (τ = 180 days), bots filtered.
One-click adoption
Accept the suggestion and Watari opens a draft PR with the file.
Close
The customer is reading the RCA against production, not your merge log. Watari holds the customer-facing RCA until the GitHub deployment_status webhook fires success and the Compare API confirms the merge SHA is an ancestor of the live deploy. A later rollback parks the RCA again and surfaces a banner to engineers.
Deploy-aware
Compare API + deployment_status webhook.
Multi-lingual
IETF language tags drive the RCA output language.
Fan-out, idempotent
Same RCA delivers to every clustered ticket. sha256 version hash prevents double-posts.
Deploy confirmed · production
deployment_status webhook fired at 10:01 UTC; RCA queued for publish.
We bill when we know what to change. The dual ≥0.7 confidence gate is the line between a bug report and a Mapped Bug.
14d
Free trial. 10 Mapped Bugs included. No card.
Trial policy
7d
Mismapped credit window
Billing model
0.7
Dual confidence gate
Watari billing model
Connect Zendesk or Intercom, install the GitHub App. Tickets land mapped to the file, function, and line — ready for your reviewer to take over.
You only pay when we know what to change.