Use cases
Which seat are you in?
The support→engineering handoff hurts differently depending on where you stand. Pick the seat that fits your team.
Customer support to engineering
Turn the support inbox into a queue your engineers actually want to work from.
Multi-repo SaaS
One regression, every repo it lives in. CODEOWNERS-routed PRs, all-or-nothing RCA.
AI startups
Your AI product ships regressions that surface in support first. Close the loop without a dedicated triage engineer.
High-stakes RCA
No false “we fixed it” emails. Customer notification waits for production confirmation.