Which seat are you in?

The support→engineering handoff hurts differently depending on where you stand. Pick the seat that fits your team.

Customer support to engineering
Turn the support inbox into a queue your engineers actually want to work from.
Multi-repo SaaS
One regression, every repo it lives in. CODEOWNERS-routed PRs, all-or-nothing RCA.
AI startups
Your AI product ships regressions that surface in support first. Close the loop without a dedicated triage engineer.
High-stakes RCA
No false “we fixed it” emails. Customer notification waits for production confirmation.
Customer bugs in your issue tracker
No help desk? Hand Watari the issue in Jira, Linear, GitHub Issues or Azure Boards and get the code found and a draft fix.