Tag

#bug-extraction

2 posts with this tag.

Support ticket confidence score: how Watari decides which tickets become bugs

Watari runs two independent confidence gates (extraction confidence and code-location confidence) before a ticket qualifies as a Mapped Issue, triggers billing, or generates a draft PR.

Watari Team

August 19, 20267 min read

Product

Intercom Ticket to Bug Report: What Changes When Support Is a Conversation

Intercom conversations lack a subject line, mix bot noise with real repro steps, and fragment context across dozens of short messages. This post explains how structured bug extraction handles the chat format and routes actionable reports to GitHub, Linear, and Jira.

Watari Team

June 26, 20267 min read