Tag

#bug-reports

2 posts with this tag.

Intercom ticket to bug report: structured handoff to GitHub without the rewrite

Watari connects to Intercom via OAuth, reads every conversation thread including attachments and voice notes, extracts a structured bug report with severity and repro steps, and opens a draft GitHub PR mapped to a specific file and function, no manual copy-paste required.

Watari Team

September 23, 20267 min read

Behind the scenes

Why We Stopped Treating Support Tickets as Bug Reports

A support ticket and a bug report are structurally incompatible artifacts (one is written for human empathy, the other for engineering reproduction) and that format mismatch is the real cost hiding in your support-to-engineering handoff.

Watari Team

June 29, 20267 min read