Tag

#bug-triage

12 posts with this tag.

How to Tell Which Support Tickets Are Actually Bugs

Support queues mix billing questions, feature requests, and real bugs. This post shows exactly how to separate them using structured extraction, reproduction criteria, and a routing model that protects senior engineering triage time.

June 5, 20267 min read

Product

Turn Zendesk Tickets into Actionable Bug Reports Automatically

This post walks through how Watari automates the lossy, manual path from a Zendesk support ticket to an engineering-ready bug report: including OAuth setup, structured extraction, noise filtering, code mapping, and draft PR generation.

Watari Team

June 4, 20267 min read