Tag

#mapped-bug

2 posts with this tag.

Support ticket confidence score: how Watari decides which tickets become bugs

Watari runs two independent confidence gates (extraction confidence and code-location confidence) before a ticket qualifies as a Mapped Issue, triggers billing, or generates a draft PR.

Watari Team

August 19, 20267 min read

Product

How to Escalate a Support Ticket to Engineering Without Rewriting It

This post shows support and engineering teams how to replace the manual rewrite tax (the 15–30 minutes spent reformatting a Zendesk or Intercom ticket into something actionable) with structured extraction, CODEOWNERS-aware routing, and a closed feedback loop.

Watari Team

June 19, 20267 min read