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5 posts with this tag.
Watari connects to Freshdesk via API key, extracts severity, repro steps, and expected-vs-actual behavior from free-form tickets, and opens a reviewed draft PR on GitHub — without any manual rewrite between support and engineering.
Watari eliminates the manual copy-paste tax between Zendesk and Jira by extracting severity, repro steps, and customer impact automatically, then syncing a well-formed Jira issue only after both confidence gates clear.
A support ticket and a bug report are structurally incompatible artifacts — one is written for human empathy, the other for engineering reproduction — and that format mismatch is the real cost hiding in your support-to-engineering handoff.
Intercom conversations lack a subject line, mix bot noise with real repro steps, and fragment context across dozens of short messages — this post explains how structured bug extraction handles the chat format and routes actionable reports to GitHub, Linear, and Jira.
In Watari's Inngest-powered pipeline, idempotency is load-bearing — a single event replay can double-charge the billing meter or open a duplicate PR unless every step is hardened with UPSERT guards, a single-source meter, and webhook deduplication at the database layer.