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4 posts with this tag.
Watari extracts a structured bug from a Zendesk or Intercom ticket, maps it to a specific file and function in Azure Repos via Microsoft Entra ID, and opens a draft pull request, without manual copy-paste between your support queue and Azure DevOps work items.
Bugs don't stall because teams are careless. They stall at a specific structural moment when support has triaged a ticket but the artifact crossing to engineering is too incomplete to act on.
Most Zendesk and Intercom tickets land in Linear as half-filled issues with no repro steps and wrong severity. This post shows how structured extraction and duplicate detection fix that before the sync ever fires.
This post shows support and engineering teams how to replace the manual rewrite tax (the 15–30 minutes spent reformatting a Zendesk or Intercom ticket into something actionable) with structured extraction, CODEOWNERS-aware routing, and a closed feedback loop.